"Inefficient FM Processes typically result in bad service quality and ultimately unhappy customers"

Blue Collar Leadership

Our passion is the frontline entry-level workforce, but how do we engage those people, is by helping the leaders engage, and everybody wins that way!

  • How we got started with blue-collar leadership.
  • The importance of character
  • Advice for developing character
  • The difference in deciding and doing
  • What leadership means to us?

Building FM
Knowledge, Relationships & Credentials

Filling Skills Gap

  • Diving into the 2022 Outlook
  • Training Survey Statistics
  • Training Priorities of Managers and Staff
  • Important Issues Industries Face
  • Accessing Training For Your Team
  • Breaking Down the Program

Filling Skills Gap

RISK & QUALITY IN FM







Quality can be defined as "the degree of excellence or superiority that give each commodity or service value in terms of its intended purpose". When it comes to Facilities Management ("FM"), service quality is everything. Most of the critical activities and responsibilities in FM are associated with facility quality. Customer satisfaction is, therefore, an important factor in FM. No one wants to work with an FM service provider that does not deliver good services; not the building owner and certainly not the end-user! Think about it. Imagine renting out an apartment in Dubai for instance. At first everything works just fine. Then a few months down the line, when Summer is at its peak, the AC in the main bedroom stops working.

You then decide to call the FM service provider responsible for your building to come and fix the AC and they take two days to come and fix the AC simply because their internal processes are not efficient. To make matters worse when the technician who was assigned to do the job eventually comes, he can't seem to figure out what the problem is.

The power of Gratitude

  • Gratitude is Critical in FM
  • Importance of Recognition
  • Creating a Culture of Gratefulness
  • Practical Ways to Show Gratitude to Staff, Vendors, and Clients
  • How to Give Value to Your Team
  • Recognition is the Root of Motivation
  • How has an Attitude of Gratitude Impacted - Case Study.

Foundations of Space Management for FMS

  • The importance of space management
  • Adapting to Constant Change
  • Re-opening preparedness
  • Are FMS responsible for creating a quality remote workspace
  • Adapting to constant change
  • How can FMs prepare for unknowns?

The Power Of Gratitude

  • Gratitude is Critical in FM
  • Importance of Recognition
  • Creating a Culture of Gratefulness
  • Practical Ways to Show Gratitude to Staff, Vendors, and Clients
  • How to Give Value to Your Team
  • Recognition is the Root of Motivation
  • How has an Attitude of Gratitude Impacted - Case Study.

Foundations Of Space Management For FMS

Empowering FM with Daily Huddle

Are you stuck in a time that feels like the beginning of the pandemic? Do you struggle to wrap your head around the ever-changing world, and you feel a step behind in taking care of your clients? Why are you still struggling? We've had 2 years to adapt to this new way of life!

ISO 41000 IN FM

A lot of people think FM's are about building services and assets and that kind of stuff, but it's not. It ultimately is all about people."

ISO 41,000 is best explained as a family of standards, and all of the block of numbers correlating to FM will be 41, followed by three other digits.

The technical committee, established in 2012, has published five standards with six more underway. Those published thus far cover vocabulary, strategic procurement, and FM agreements, and FM strategy.

Human experience, technology, and emergency management are all being worked on at the moment.

ISO development stems from the relationship between asset management, professional discipline, and management discipline. By getting credibility through global standards, FM can work alongside other accredited fields such as property managers who work alongside FM to improve experiences for customers and clients. We cannot say it enough; it is all about people.

Diversity and Equity

The way that we did business before doesn’t work anymore. Our world has changed and our attitudes should also. In business, it is custom to start the meeting off with a safety message, but now in addition to the safety message, it is also an inclusion message. People are trying to embrace the differences that allow us to bring value to the table, which helps us bring a sense of belonging

The development of a program. A diverse group of individuals from all over the world, different religions, beliefs, ages, social backgrounds, experiences, sex, and staus that all come together. Facilities always come back to the people.

The advantages of a good DEI program

The well-being of the people is so important in the workplace. When you take a look at our society, you have people from all types of walks of life. All aspects have to be there to make sure that DEI works. Make DEI a mission statement.

  • Diversity - Make sure that all people feel included.
  • Equity - Treat all people the same, from how you speak to them all the way to how you compensate them.

Inclusion - We have all these different types of people, so how do we get all these people to a point that they feel like they belong?

For some organizations, starting a DEI program is hard. The number one place to start is with yourself.

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